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What are service and access charges?

In 2015, Ofcom changed the way that non-geographic calls are billed to make the cost for calling such numbers clearer to understand.

Non-geographic numbers generally start 08 or 09 and have a higher rate than standard 01 and 02 calls but there can be hundreds of different pricing combinations, both per minute, per call and a combination of both.

Since the change, calls are now split in to an access charge that we bill you for accessing the number and a service charge of which the number owner/operator charge for providing the service on that number.

Where you see a non-geographic number used or advertised, it will state the service charge of the number and often a statement such as plus telephony providers access charge.

Our access charge differs based on the number called.

  • 09 and 118 numbers - 0.9p per minute
  • 08 numbers - 0.59p per minute

Within your call logs, the total shown will be the service and access charge combined for the duration of the call.

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